Refund policy

Free tools never charge a fee. Pro Monthly and Pro Yearly are paid subscriptions. Card payments are processed by Stripe. Bitcoin payments are confirmed through BTCPay or an administrator.

Cooling-off and goodwill

If you are a consumer in the EU or UK and the law gives you a cooling-off right for a distance contract, contact support within the statutory window and before you have substantially used Pro features. For business customers, unused time is not refunded by default, but we may issue a goodwill refund within 14 days of the first Pro charge if the service is clearly unusable and no invoices were exported under the Pro plan.

How to ask

Write to the support email on the contact page with the account email, the payment reference, and the reason. Card refunds return to the original payment method. Bitcoin refunds, when granted, are arranged case by case and may take longer.

Chargebacks

If you open a chargeback while a refund request is open, we may pause the account until the dispute is resolved. Nothing in this policy limits rights that cannot be waived under applicable law.